The online experience of your players can make or break the success of your game. With support from Multiplay’s team, who have over 20 years’ experience launching and supporting the biggest games on the planet, you’ll have one less thing to worry about.
Technical Account Management
Technical Account Manager support from Multiplay’s game hosting veterans. Whether you’re pre-alpha planning or stuck on a matchmaking issue, we can help.
The TAM team can support you with all things hosting. Here are some examples:
Game server and client profiling
Studios supported by Multiplay
Support when you need it
Up at 2am worrying about your game? So are we. All Multiplay customers get access to our support team 24x7x365, meaning happy gamers and you get some sleep.
Industry leading SLAs. Response within 30 minutes.
Average 6 year tenure for our support engineers. Our team know their stuff.
Follow-the-sun support for worldwide coverage. Unrivalled in the industry.
Escalation path up to our Head of Engineering. We don’t stop until you have a solution!
Last minute issue? Not sure who to ask? Don’t have a support contract? Our expert consultants and 24/7 support team are on-hand to help.
What keeps you up at night?
Talk to the team and let us help you deliver the gaming experience that you, your game and your players deserve.
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