Professional Services2020-02-28T16:07:04+00:00

For the love of gaming

The online experience of your players can make or break the success of your game. With support from Multiplay’s team, who have over 20 years’ experience launching and supporting the biggest games on the planet, you’ll have one less thing to worry about.

Talk to the team

Technical Account Management

Technical Account Manager support from Multiplay’s game hosting veterans. Whether you’re pre-alpha planning or stuck on a matchmaking issue, we can help.

The TAM team can support you with all things hosting. Here are some examples:

  • Load testing

  • Matchmaking evaluation

  • Game server and client profiling

  • End-to-end testing/QA

  • Run-books

Studios supported by Multiplay

Support when you need it

Up at 2am worrying about your game? So are we. All Multiplay customers get access to our support team 24x7x365, meaning happy gamers and you get some sleep.

  • Industry leading SLAs. Response within 30 minutes.

  • Average 6 year tenure for our support engineers. Our team know their stuff.

  • Follow-the-sun support for worldwide coverage. Unrivalled in the industry.

  • Escalation path up to our Head of Engineering. We don’t stop until you have a solution!

Emergency support

Last minute issue? Not sure who to ask? Don’t have a support contract? Our expert consultants and 24/7 support team are on-hand to help.

What keeps you up at night?

Talk to the team and let us help you deliver the gaming experience that you, your game and your players deserve.

Get in touch

Latest from the blog

The latest updates, insights and releases from Multiplay