Multiplay Statement on GDPR Readiness

On May 25, 2018, the General Data Protection Regulation (GDPR) will become effective in the European Economic Area (EEA). This new regulation builds on the data privacy regulatory regime in place in the EEA since 1995. The GDPR provides specific protections for individuals in Europe on how their data may be collected, moved, stored and processed.

Last Updated: May 16, 2018

Multiplay and Data Collection

Multiplay is committed to the responsible collection and use of player data – and enhancing privacy safeguards. As such, if you are a developer or publisher that uses Multiplay’s services, you can be confident that Multiplay is committed to GDPR compliance and will assist you with your technical preparations, including collaborating with your privacy and legal teams, so that you are aware of, and have confidence in, our GDPR implementation.

If you are a player of games hosted by Multiplay, note that we only collect data about the number of players on each server over a period of time. This data allows Multiplay operations, game developers, publishers and Community server customers to monitor server performance. Our Community server customers also have real-time access to display names and the IP addresses of players who are online within their Game server. This information can, for example, allow us to ban abusive players from a server. The ability to control who can play, and to set rules around player behaviour, are key benefits that the Community server customer receives from our service.

Multiplay, like other hosting or cloud providers, is a processor of data. While we do not control the player data, we store the data on behalf of those who do, namely your game developer. Please refer to the developers or publishers of the game or application that you are engaged with for more information about their data and privacy compliance, including how you may invoke any rights you have under the laws of where you live, such as the right to access the data and request its deletion/erasure.

Note that with the GDPR – and to be transparent about the data we collect and how it is used – all Multiplay users will continue to have access to Multiplay’s Privacy Policy (to be updated for the GDPR by May 25, 2018).

We look forward to working with our partners’ privacy and legal teams on this important compliance issue as we move toward the effective date.

Frequently Asked Questions

To clearly explain how Multiplay will comply with the GDPR – and how this will impact developers, publishers, and players – we have provided answers to common questions below. We will update the FAQ as necessary. Contact us at if you have questions not covered here.

What kind of player data does Multiplay collect and what does Multiplay use it for?

If a game developer or publisher uses Multiplay’s game-hosting technology for their game, we collect server interactions on any given Game server, such as the number of users on each server. This information is logged by the Game server and helps us monitor the performance of the applications running on our hardware.

Why collect player interactions at all?

Multiplay provides a service to host and support Game servers. Monitoring player interactions enables us to know if a service is running as intended. For example, we monitor for unexpected changes in the number of online players so that we can ensure our server resource usage is aligned properly with player numbers.

Does Multiplay collect what the GDPR refers to as “special categories” of personal information about players, such as political, religious, or sexual orientation?

No. Multiplay only collects player behaviour and interactions. Multiplay does not collect these special categories of personal information.

What player data is collected across our Community server farm?

A Community server customer is able to see how many players are online and the average number over a specified period. In some games that we host, the Game server allows server admins to access the real-time display name and IP address of players online within the Community server. This gives them the ability, for example, to ban players who break server/game rules or who are being abusive toward other players.